Hardware & Software Troubleshooting
Overview
This project represents my hands-on troubleshooting work across common endpoint and user issues. I follow a structured approach to identify root cause, apply fixes safely, and document outcomes for consistent support.
What I Worked On
- Hardware: diagnosing peripheral issues (keyboard/mouse), display connectivity, cable faults, and basic device health checks.
- Windows: resolving boot/performance issues, driver checks, updates, storage cleanup, and basic system integrity checks.
- Microsoft 365: login/access issues, Teams/Outlook troubleshooting, profile resets, and account sync checks.
- Network basics: verifying connectivity, DNS checks, Wi-Fi troubleshooting, and isolating local vs service-side issues.
- Process: triage → reproduce issue → isolate cause → apply fix → validate → document.
How I Troubleshoot
- Start with quick checks: power, cables, drivers, connectivity, recent changes.
- Use evidence: error messages, event logs, device manager status, app logs where available.
- Apply safe fixes first (low risk), then escalate to deeper changes if needed.
- Confirm resolution with a repeatable test (before/after validation).
- Document steps and the final resolution for future reference.
Outcome
This project showcases my practical IT support capability — structured troubleshooting, clear communication, and reliable resolution. It also demonstrates an ITSM mindset through consistent triage, documentation, and escalation when required.